WEEK OF BLACK FRIDAY

Upcoming Launches FAQ

What events do you have coming up?

We have 2! On Mon, Nov 25 @ 3PM EST, we will make our Sequoia Collection available for preorder. It will be available to preorder for 4 days only, ending Thurs, Nov 28 at 2PM EST.

The second event is an product launch featuring all in-stock products, including the Essential Legging. These will launch Thurs, Nov 28 at 3PM EST.

Will you have any special offers?

Yes! The Sequoia Collection will be available for 10% off for the 4 days that it is available to preorder.

Then, starting Thurs, Nov 28 at 2PM EST we will be providing free shipping until Mon, Dec 2 for our in-stock products.

What are the wait times for the preorder items?

For the Everyday Legging, Sierra Crop, Essential Legging Ivy & Fig, we estimate about 6 weeks until delivery. For the Errand Jogger, we estimate about 5 weeks. Please note, if you purchase preorder items & in-stock items, your order will be held until everything is ready to ship.

Can I make changes to my order after it's been placed? E.g. size, color, shipping address

No. You will need to place a new order with the items you want and then email us to request a cancellation of your old order. This may reset your wait period for a preorder item and items regularly sell out, so it’s important to double check your order to make sure you’ve everything right.

What is the return policy for all of these items?

Cancel any time before it ships. After it ships, our usual return policy will apply (unworn and unwashed within the 30 day return window after receiving them).

I need help. How long will it take to get a response from support?

We work very hard to respond to inquiries as fast as we can. We receive a very high volume of messages. We aim to respond in 3 business days or less. Usually we’re faster, sometimes a bit slower. Your patience is always appreciated. We believe in sustainable and fair employment, so our support staff does not work weekends. Please do not send multiple emails or contact us on multiple platforms (e.g. email, Instagram DM), this will only delay a response to you. We are dedicated to helping you with your problem.

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