Since the first week of June 2022, we now offer exchanges and $5.00 incentive for those who select exchange. Shipping addresses may be edited or changed for exchange orders.
We issue refunds to your original form of payment and start the exchange processonce the return package is scanned by USPS. No longer do we wait for for our warehouse team to receive and process your refund. We try to make it as speedy as possible.
A quick note on exchanges: while we do our best to honor exchange requests,we cannot reserve items and the item may sell out before your return order is scanned by USPS. In this case, we will reach out to you and refund you to your original form of payment for the item. Discounts can be honored for your first exchange order, but will not carry over to further exchanges made on the initial order.
There is a cost for a prepaid shipping label. You will be able to view this cost during the return process. For those who are exchanging items or returning items for store credit/gift card, this cost is deducted from your refund. However, we will issue you a store credit/gift card for the nearest higher dollar amount of your label cost to discount the label cost. If you are returning items for refund to original payment method (i.e. your credit card), the cost of the shipping label will be deducted from the refund of your returned items.
Please note: Paragon Fitwear is not responsible for the cost of return shipping when the refund form requested is original form of payment.
It is your responsibility to ensure that your return meets our listed return requirements.If your return items do not meet the return requirements or you sent back items that were final sale, you will have the option to pay for the goods to be returned to you or we will donate the items to charity. If we do not receive a response to our request for resolution within 10 days, the goods will be donated. Refunds and/or store credit are not available for items sent back that do not meet our return requirements. Refunds and/or store credit are not available for items that are final sale.
In the case that you purchased your own return label, it is your responsibility to ensure that your return arrives back to us. We highly recommend you purchase a label that has tracking information. If the package does not arrive back to us, we cannot provide compensation.
At this time, we unfortunately do not provide prepaid return labels for international orders. We are actively searching for options and hope to change this in the near future. If you need to make an international return, please start the return through your local postal system or international carrier. It is highly recommended that you ship your international package with a tracking number.
If you have questions regarding your return, please contact our Customer Service team and include the following: your order number and what items you returned. Please give our team 24-48 business hours to reply
You should hold businesses accountable because our production choices have an impact. Which is why we do some serious research on the manufacturer/production partners we work with to make sure they have the same high standards that we do when it comes to both human and environmental wellbeing.
Each partner has a high mark on their BSCI ethical audit, or has reached SA8000 standard.
OK, but what does that mean?
Essentially, they must meet a high social standard that guarantees:
healthy work conditions
and no child or forced labor
Our partners have positive reports on wastewater and mud treatment (which is traditionally harmful in production).
We test our fabric for harmful substances to ensure we don’t put anything nasty into the planet.