Returns and Exchanges


How Returns & Exchanges Work

Processing a Return or Exchange

  • To get started, you’ll need:
    • Your order number, including the “@” symbol (e.g., @355000 or EXC@355000 for second exchanges).
    • The email used to place the order.

Start A Return Or Exchange Now

Exchanges

  • We cover shipping both ways. 
  • Exchanges are submitted when your return is scanned by USPS.
  • Items cannot be reserved — if an item sells out before your return is processed, a refund will be issued instead.
  • Only the first exchange will carry over any applied discounts.

 

If Your Return Doesn’t Meet Our Requirements

  • Returns must follow the outlined requirements.
  • Final sale or unqualified items:
    • You’ll be offered to pay shipping to have them sent back to you.
    • Otherwise, we will donate them after 10 days of no response.
  • No refund or store credit will be issued for unqualified items.
  • If items are returned in less-than-perfect condition, future return requests may be limited or declined.

 

Returns

  • If returning for a refund, the cost of return shipping will be deducted
    • please remember you’ll only be able to request a refund to your original payment method within the first 35 days of purchase
  • If returning for a gift card, we’ll still deduct return shipping, but you’ll get a $5 bonus to offset the cost.
  • Refunds are initiated when the return is scanned by USPS.

 

Return Label Expiry

  • Once you create a return/exchange request, you’ll have 24 days to use the return label and drop it off at USPS.
  • On day 25, your request and label will automatically be canceled — you’ll need to generate a new request and return label if you still wish to return your item.

FAQ

Can I Combine Multiple Returns?

  • No — each return/exchange request must be shipped separately using the corresponding label.
  • Do not combine items from separate requests in one box.
  • If you need help, contact: info@paragonfitwear.com

Using Your Own Return Label

  • Yes, but you are responsible for ensuring it arrives safely.
  • Send your tracking info to info@paragonfitwear.com so we can process your return.
  • Use a service with tracking — we cannot compensate for lost packages.

International Returns

  • We do not offer prepaid labels for international returns.
  • Ship via your local postal service or international carrier.
  • Be sure to use tracking and email us the number at info@paragonfitwear.com.

Still Need Help?

  • Email us at info@paragonfitwear.com
  • Include:
    • Your order number
    • The items you want to return or exchange
  • Allow 24–48 business hours for a reply.

What's my return window if I purchased before Oct 10th

  • You have 100-day return window
  • Returns for a refund to your original payment are only allowed within 35 days of fulfillment, after that you're still eligible for refunds to store credit (gift card) and exhanges