Returns & Exchanges

We want you to be happy with your products. If you’re not, let’s fix it.

Click here to begin the return or exchange process

POLICIES & FAQ

GOOD MOOD GUARANTEE

Disclaimer: Starting on November 1st 2024, all orders placed will have a 100-day return/exchange window.

📝 About Returns and Exchanges

Most orders are eligible for return or exchange within 100 days of delivery

Items must be unworn, unwashed, with tags attached, and in the original packaging.

Final Sale items, Headbands, and UNDWR Thongs are not eligible for return or exchange due to hygiene reasons.

Returns for refund will have the cost of return shipping deducted and are only allowed if requested within the first 35 days

Exchanges are free: We cover return shipping and shipping of the replacement item.

You may exchange the same item up to two times per order.

Discounts are honored on the first exchange only.

Returns for store credit (gift card) come with a $5 bonus, which generally covers the return shipping cost.


How Returns & Exchanges Work

Processing a Return or Exchange

  • To get started, you’ll need:
    • Your order number, including the “@” symbol (e.g., @355000 or EXC@355000 for second exchanges).
    • The email used to place the order.

Start A Return Or Exchange Now

Exchanges

  • We cover shipping both ways. 
  • Exchanges are submitted when your return is scanned by USPS.
  • Items cannot be reserved — if an item sells out before your return is processed, a refund will be issued instead.
  • Only the first exchange will carry over any applied discounts.


Returns

  • If returning for a refund, the cost of return shipping will be deducted
    • please remember you’ll only be able to request a refund to your original payment method within the first 35 days of purchase
  • If returning for a gift card, we’ll still deduct return shipping, but you’ll get a $5 bonus to offset the cost.
  • Refunds are initiated when the return is scanned by USPS.

FAQ

If Your Return Doesn’t Meet Our Requirements

  • Returns must follow the outlined requirements.
  • Final sale or unqualified items:
    • You’ll be offered to pay shipping to have them sent back to you.
    • Otherwise, we will donate them after 10 days of no response.
  • No refund or store credit will be issued for unqualified items.

Return Label Expiry

  • Your return label is valid for 22 days from creation.
  • Please ship your return within that window.

Can I Combine Multiple Returns?

  • No — each return/exchange request must be shipped separately using the corresponding label.
  • Do not combine items from separate requests in one box.
  • If you need help, contact: info@paragonfitwear.com

Using Your Own Return Label

  • Yes, but you are responsible for ensuring it arrives safely.
  • Send your tracking info to info@paragonfitwear.com so we can process your return.
  • Use a service with tracking — we cannot compensate for lost packages.

International Returns

  • We do not offer prepaid labels for international returns.
  • Ship via your local postal service or international carrier.
  • Be sure to use tracking and email us the number at info@paragonfitwear.com.

Still Need Help?

  • Email us at info@paragonfitwear.com
  • Include:
    • Your order number
    • The items you want to return or exchange
  • Allow 24–48 business hours for a reply.

 

🚚 About your orders, Shipping & Tracking

GOOD MOOD GUARANTEE

If your fit isn't making you feel amazing, let us help.

📧 Email hello@paragonfitwear.com with your order number—we'll work with you to make it right.

Can I Change My Order?

  • Once you hit “Place Order,” your order is locked in. We can’t:
    • Cancel or modify items
    • Update your address
    • Change shipping methods

Please double-check your info before checking out. We're not liable for lost orders due to incorrect shipping addresses.

Discount Codes & Free Shipping

  • Only one discount code may be applied per order.
  • We offer Free Shipping according to the value of items in the cart AFTER any discount is applied :
    • For US Domestic — If the value of the items after discounts sums up to $150 USD and over
    • For Canada, UK and Australia — If the value of the items after discounts sums up to $250 USD and over

Shop Pay Installments

  • Split your payment into 4 interest-free installments with Shop Pay (no late fees).
    • Works on orders $50-$1,000
    • Debit and credit cards accepted
    • Discount codes & gift cards still apply
    • Subject to eligibility: More info

Shipping Costs

  • We don't mark up shipping—ever.
  • Shipping delays may occur—especially during holidays. Delivery timelines are estimates only and may vary by carrier.
  • How can I get free Shipping? — Our Permanent offer for free shipping depends on the value of the purchase calculated AFTER any discount code applied and BEFORE tax and shipping fees
    • For US Domestic — automatically applied to orders over $150 USD
    • For Canada, UK and Australia — automatically applied to orders over $250 USD

When Will My Order Ship?

  • Fulfillment time for all orders: Our team requires 3 business days to process, package, and fulfill your order — Usually, we're a lot faster than that, but when navigating through a high demand of orders and we might take those 3 business days
  • Shipping ETA:
    • Domestic Orders: Usually ship in 2-8 business days (we also offer overnight shipping and FedEx 2-day shipping)
    • International Orders: Typically arrive in 7-16 business days (please mind that customs may add up to 3 weeks and we can not control this)
    • Holiday periods may slow things down. Thanks for your patience!

My Tracking Says "Delivered," But It's Not Here

  • Wait 10 business days—USPS may have delivered it nearby or early.
  • You can use the following links to track your order:
    • For Domestic orders (also applies for Canada): USPS / FedEx
    • For international orders: DHL / FedEx
  • If your package hasn't arrived, contact us and your carrier.

Carrier contact numbers:

    • USPS: 1-800-222-1811
    • FedEx: 1-800-463-3339
    • UPS: 1-800-742-5877
    • DHL: 1-317-554-5191

How Can I Track My Order?

  • Once shipped, you'll receive a tracking number via email.
  • File a missing package claim with the carrier.
  • Contact us with the claim number so we can assist.

⚠️ Refunds/replacements are not offered if the shipping address provided at checkout was incorrect or incomplete, or if the customer forwarded the package to a different address than the one provided at checkout.

Do You Ship Internationally?

Yes! We ship globally except to:

Albania, Algeria, Egypt, Indonesia, Morocco, North Macedonia, Pakistan, Peru, Slovenia, Tunisia

📌 You’re responsible for duties and taxes. If unpaid, your order will return to us—we’ll refund the item cost, not the shipping.

Customs & Duties

International customers must pay duties and taxes at delivery. These are set by your country’s customs office. Not paying them will cause the package to return to us.

❓ FAQ

How do I know if and Item is/was on Final Sale?

  • When purchasing:

At the product page and under the product, you'll find a text in color red that says: "Final Sale - Because we are selling this product at a significant discount we do not accept returns or exchanges"

  • At the Returns Portal: It won't allow you to process a return/exchange

If that’s the case, you can go to the product page at our website and confirm, but if the return portal allows you to process it, then it is now on Final Sale!

Collaboration & Sponsorships

We don’t have an official application process, but if you align with our mission and inspire others through your content and community, we’d love to hear from you!

  • 📧 Email us at collabs@paragonfitwear.com with:
    • Your name
    • email
    • phone number
    • Link to your social media account (must be public)
    • Explanation of why you want to work with Paragon and in what capacity

Please know that we review all submissions, but due to volume, we can’t promise a reply unless it’s a great fit. Also, by reaching out, you agree to our Privacy Policy.

Eco-Friendly Dyes

Our dye house is Bluesign® certified, meaning our products are safer for the planet, workers, and you. Learn more about Bluesign.

Do You Offer Phone Support?

We currently don't offer phone support. Please contact us via our contact form with your:

    • Order number
    • Email address
    • Description and photos (if needed)

We'll reply within 24-48 business hours 💌

Can I Include a Gift Receipt?

We don’t offer gift receipts at this time.

How to Wash Your Activewear

Keep your gear looking fresh with these tips:

    • Use a mild detergent—no bleach or fabric softener!
    • Wash inside out on cold with gentle cycles.
    • Separate colors and fabrics (no towels or jeans).
    • Air dry when possible—heat breaks down elasticity.
    • Always check your garment’s care label.

Why Some Items Sell Out

We’re constantly improving how we predict demand—but sometimes the hype wins.

    • Sign up for Back in Stock alerts
    • Preorder when available
    • Keep checking back—we may restock returned items!

Can I combine returns if I generated more than 1 return request?

  • Please DON'T! : It's super important that each item is returned using its corresponding shipping label and packing slip:
    • If you have generated 2 or more return labels. the items must be packed separately, even if the items are from the same order.
    • Our system is automated, and it will look for the notification of the scanned shipping label to approve and process the request.

What Size Should I Get?

    • Use the Size Guide on each product page.
    • Compare measurements with a similar item you own.
    • Read reviews—they're super detailed and helpful!

Still unsure? Email info@paragonfitwear.com with your usual size + measurements—we’ll give personalized advice.

What If You're Out of My Size?

    • If restocks are planned, you'll see a Waitlist button.
    • If not, we may still get returns—so check back!
    • The Cristina Collection was limited edition and won't restock.

Need help finding something similar? Reach out—we got you 💕