We want you to be happy with your products. If you’re not, let’s fix it.
POLICIES & FAQ
- 📝 About Returns and Exchanges
- 🚚 About your orders, Shipping & Tracking
- ❓ FAQ
- 💸 First Order Cashback FAQ
GOOD MOOD GUARANTEE
50 days to find your perfect fit, free exchanges both ways.
If your fit isn't putting you in a good mood, email us with your Order# at hello@paragonfitwear.com and we'll work together to make things right.
Most orders are eligible for return or exchange within 50 days of fulfilment.
Items must be unworn, unwashed, with tags attached, and in the original packaging.
Final Sale items, Headbands, and UNDWR Thongs are not eligible for return or exchange due to hygiene reasons.
Exchanges are free both ways + up to 2 times per item: We cover the return and replacement shipping and you get 2 exchanges per item per order!
Returns for refund will have the cost of return shipping deducted.
Refunds to the original payment method are only allowed within 35 days of fulfillment. (Holiday exception 🎁: 50 days for December orders.)
Returns for store credit (gift card) include a $5 bonus, that will generally cover the return shipping cost
How Returns & Exchanges Work
Processing a Return or Exchange
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To get started, you’ll need:
- Your order number, including the “@” symbol (e.g., @355000 or EXC@355000 for second exchanges).
- The email used to place the order.
Start A Return Or Exchange Now
Exchanges
- We cover shipping both ways.
- Exchanges are submitted when your return is scanned by USPS.
- Items cannot be reserved — if an item sells out before your return is processed, a refund will be issued instead.
- Only the first exchange will carry over any applied discounts.
If Your Return Doesn’t Meet Our Requirements
- Returns must follow the outlined requirements.
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Final sale or unqualified items:
- You’ll be offered to pay shipping to have them sent back to you.
- Otherwise, we will donate them after 10 days of no response.
- No refund or store credit will be issued for unqualified items.
- If items are returned in less-than-perfect condition, future return requests may be limited or declined.
Returns
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If returning for a refund, the cost of return shipping will be deducted
- please remember you’ll only be able to request a refund to your original payment method within the first 35 days of purchase
- If returning for a gift card, we’ll still deduct return shipping, but you’ll get a $5 bonus to offset the cost.
- Refunds are initiated when the return is scanned by USPS.
Return Label Expiry
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Once you create a return/exchange request, you’ll have 24 days to use the return label and drop it off at USPS.
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On day 25, your request and label will automatically be canceled — you’ll need to generate a new request and return label if you still wish to return your item.
FAQ
Can I Combine Multiple Returns?
- No — each return/exchange request must be shipped separately using the corresponding label.
- Do not combine items from separate requests in one box.
- If you need help, contact: info@paragonfitwear.com
Using Your Own Return Label
- Yes, but you are responsible for ensuring it arrives safely.
- Send your tracking info to info@paragonfitwear.com so we can process your return.
- Use a service with tracking — we cannot compensate for lost packages.
International Returns
- We do not offer prepaid labels for international returns.
- Ship via your local postal service or international carrier.
- Be sure to use tracking and email us the number at info@paragonfitwear.com.
Still Need Help?
- Email us at info@paragonfitwear.com
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Include:
- Your order number
- The items you want to return or exchange
- Allow 24–48 business hours for a reply.
What's my return window if I purchased before Oct 10th
- You have 100-day return window
- Returns for a refund to your original payment are only allowed within 35 days of fulfillment, after that you're still eligible for refunds to store credit (gift card) and exhanges
🚚 About your orders, Shipping & Tracking
Can I Change My Order?
- Once you hit “Place Order,” your order is locked in. We can’t:
- Cancel or modify items
- Update your address
- Change shipping methods
Please double-check your info before checking out. We're not liable for lost orders due to incorrect shipping addresses.
Discount Codes & Free Shipping
- Only one discount code may be applied per order.
- We offer Free Shipping according to the value of items in the cart AFTER any discount is applied :
- For US Domestic — If the value of the items after discounts sums up to $150 USD and over
- For Canada, UK and Australia — If the value of the items after discounts sums up to $250 USD and over
Shop Pay Installments
- Split your payment into 4 interest-free installments with Shop Pay (no late fees).
- Works on orders $50-$1,000
- Debit and credit cards accepted
- Discount codes & gift cards still apply
- Subject to eligibility: More info
Shipping Costs
- We don't mark up shipping—ever.
- Shipping delays may occur—especially during holidays. Delivery timelines are estimates only and may vary by carrier.
- How can I get free Shipping? — Our Permanent offer for free shipping depends on the value of the purchase calculated AFTER any discount code applied and BEFORE tax and shipping fees
- For US Domestic — automatically applied to orders over $150 USD
- For Canada, UK and Australia — automatically applied to orders over $250 USD
When Will My Order Ship?
- Fulfillment time for all orders: Our team requires 3 business days to process, package, and fulfill your order — Usually, we're a lot faster than that, but when navigating through a high demand of orders and we might take those 3 business days
- Shipping ETA:
- Domestic Orders: Usually ship in 2-8 business days (we also offer overnight shipping and FedEx 2-day shipping)
- International Orders: Typically arrive in 7-16 business days (please mind that customs may add up to 3 weeks and we can not control this)
- Holiday periods may slow things down. Thanks for your patience!
My Tracking Says "Delivered," But It's Not Here
- Wait 10 business days—USPS may have delivered it nearby or early.
- You can use the following links to track your order:
- If your package hasn't arrived, contact us and your carrier.
Carrier contact numbers:
- USPS: 1-800-222-1811
- FedEx: 1-800-463-3339
- UPS: 1-800-742-5877
- DHL: 1-317-554-5191
How Can I Track My Order?
- Once shipped, you'll receive a tracking number via email.
- File a missing package claim with the carrier.
- Contact us with the claim number so we can assist.
⚠️ Refunds/replacements are not offered if the shipping address provided at checkout was incorrect or incomplete, or if the customer forwarded the package to a different address than the one provided at checkout.
Do You Ship Internationally?
Yes! We ship globally except to:
Albania, Algeria, Egypt, Indonesia, Morocco, North Macedonia, Pakistan, Peru, Slovenia, Tunisia
📌 You’re responsible for duties and taxes. If unpaid, your order will return to us—we’ll refund the item cost, not the shipping.
Customs & Duties
International customers must pay duties and taxes at delivery. These are set by your country’s customs office. Not paying them will cause the package to return to us.
❓ FAQ
How do I know if and Item is/was on Final Sale?
- When purchasing:
At the product page and under the product, you'll find a text in color red that says: "Final Sale - Because we are selling this product at a significant discount we do not accept returns or exchanges"
- At the Returns Portal: It won't allow you to process a return/exchange
If that’s the case, you can go to the product page at our website and confirm, but if the return portal allows you to process it, then it is now on Final Sale!
Collaboration & Sponsorships
We don’t have an official application process, but if you align with our mission and inspire others through your content and community, we’d love to hear from you!
- 📧 Email us at collabs@paragonfitwear.com with:
- Your name
- phone number
- Link to your social media account (must be public)
- Explanation of why you want to work with Paragon and in what capacity
Please know that we review all submissions, but due to volume, we can’t promise a reply unless it’s a great fit. Also, by reaching out, you agree to our Privacy Policy.
Eco-Friendly Dyes
Our dye house is Bluesign® certified, meaning our products are safer for the planet, workers, and you. Learn more about Bluesign.
Do You Offer Phone Support?
We currently don't offer phone support. Please contact us via our contact form with your:
- Order number
- Email address
- Description and photos (if needed)
We'll reply within 24-48 business hours 💌
Can I Include a Gift Receipt?
We don’t offer gift receipts at this time.
How to Wash Your Activewear
Keep your gear looking fresh with these tips:
- Use a mild detergent—no bleach or fabric softener!
- Wash inside out on cold with gentle cycles.
- Separate colors and fabrics (no towels or jeans).
- Air dry when possible—heat breaks down elasticity.
- Always check your garment’s care label.
Why Some Items Sell Out
We’re constantly improving how we predict demand—but sometimes the hype wins.
- Sign up for Back in Stock alerts
- Preorder when available
- Keep checking back—we may restock returned items!
Can I combine returns if I generated more than 1 return request?
- Please DON'T! : It's super important that each item is returned using its corresponding shipping label and packing slip:
- If you have generated 2 or more return labels. the items must be packed separately, even if the items are from the same order.
- Our system is automated, and it will look for the notification of the scanned shipping label to approve and process the request.
What Size Should I Get?
- Use the Size Guide on each product page.
- Compare measurements with a similar item you own.
- Read reviews—they're super detailed and helpful!
Still unsure? Email info@paragonfitwear.com with your usual size + measurements—we’ll give personalized advice.
What If You're Out of My Size?
- If restocks are planned, you'll see a Waitlist button.
- If not, we may still get returns—so check back!
- The Cristina Collection was limited edition and won't restock.
Need help finding something similar? Reach out—we got you 💕
💸 First Order Cashback FAQ
What If You're Out of My Size?
Our First Order Cashback is a reward for new customers in the USA who shop for full-priced items. Instead of an instant discount, you’ll receive 20% back in cash or 25% back in Paragon store credit after your first purchase.
It’s our way of saying thank you for joining the Paragon Fam 💕
How do I qualify for cashback?
To qualify:
- You had to opt in via the cashback pop-up at our website
- Your order must include full-priced items only.
- No discount codes can be used (applying a code removes the cashback offer).
- Sale items are excluded.
- Only for US orders (domestic shipping only)
- No minimum purchase amount required
- Only available for first-time customers
When you head to checkout, you’ll see a note confirming if your order qualifies for cashback before completing your purchase.
How do I redeem my cashback?
After your qualifying purchase, you’ll receive an email from paragonfitwear@getfondue.com titled “It’s your Cashback Reward! 🥳”.
From that email:
- Click the link to open your Cashback Reward.
- Choose your preferred reward option:
- 20% back in cash (via PayPal or bank transfer), or
- 25% back in Paragon store credit (gift card)
- Follow the steps to confirm your selection — your reward will become available once your order passes the return window (within 50 days).
Where can I find my cashback email?
Your cashback email will be sent automatically after your qualifying purchase to the email used to place the order (right after your order confirmation email is sent)
If you can’t find it:
- Check your spam or promotions folders.
- Search for emails from paragonfitwear@getfondue.com.
If it’s still missing, please reach out to info@paragonfitwear.com with your order number so we can resend it.
Where can I find my gift card for the cashback?
Once you select “Bonus Store Credit” as your cashback option, you’ll receive an email from paragonfitwear@getfondue.com with all your gift card details.
If you don’t see it, check your spam or promotions folder.
Still can’t find it? Contact info@paragonfitwear.com with your cashback details, and we’ll help locate it.
How long does it take to receive my cashback?
Once you confirm your cashback selection:
- Store credit (gift card) is typically available after your order’s 50-day return window closes.
- Cash (PayPal or bank transfer) is available after the same holding period and processed shortly after confirmation.
You’ll receive an email notification as soon as your reward is ready to use.
How do I use my cashback store credit?
You can use your Paragon gift card just like any other store credit:
- Add your items to the cart.
- At checkout, enter the gift card code in the “Gift card or discount code” field.
- Be sure to use the same email address you used for your first purchase.
You’ll receive an email notification as soon as your reward is ready to use.
What if I used a discount code or shopped a sale item?
The cashback offer can’t be combined with other discounts or sale items.
If you use a discount code at checkout, it automatically replaces the cashback offer — you’ll get the discount applied immediately, but you’ll no longer qualify for cashback.
I didn’t receive 20%-25% off my first order — why?
The cashback offer isn’t an instant discount at checkout —> it’s a reward sent after your purchase.
You’ll receive a cashback email after your order ships to redeem your reward.
How long is my cashback link valid?
Your cashback email doesn’t expire right away, but we recommend redeeming it within 30 days to avoid delays. If your link no longer works, contact info@paragonfitwear.com and they’ll help restore it.
Still need help?
If you have questions about eligibility or redeeming your cashback, you can:
- Contact our team at info@paragonfitwear.com
