❓ FAQ

How do I know if and Item is/was on Final Sale?

• When purchasing:

At the product page and under the product, you'll find a text in color red that says: "Final Sale - Because we are selling this product at a significant discount we do not accept returns or exchanges"

• At the Returns Portal: It won't allow you to process a return/exchange

If that’s the case, you can go to the product page at our website and confirm, but if the return portal allows you to process it, then it is now on Final Sale!

Collaboration & Sponsorships

We don’t have an official application process, but if you align with our mission and inspire others through your content and community, we’d love to hear from you!

• 📧 Email us at collabs@paragonfitwear.com with:
  • Your name
  • email
  • phone number
  • Link to your social media account (must be public)
  • Explanation of why you want to work with Paragon and in what capacity

Please know that we review all submissions, but due to volume, we can’t promise a reply unless it’s a great fit. Also, by reaching out, you agree to our Privacy Policy.

Eco-Friendly Dyes

Our dye house is Bluesign® certified, meaning our products are safer for the planet, workers, and you. Learn more about Bluesign.

Do You Offer Phone Support?

We currently don't offer phone support. Please contact us via our contact form with your:

• • Order number
  • Email address
  • Description and photos (if needed)

We'll reply within 24-48 business hours 💌

Can I Include a Gift Receipt?

We don’t offer gift receipts at this time.

How to Wash Your Activewear

Keep your gear looking fresh with these tips:

• • Use a mild detergent—no bleach or fabric softener!
  • Wash inside out on cold with gentle cycles.
  • Separate colors and fabrics (no towels or jeans).
  • Air dry when possible—heat breaks down elasticity.
  • Always check your garment’s care label.

Why Some Items Sell Out

We’re constantly improving how we predict demand—but sometimes the hype wins.

• • Sign up for Back in Stock alerts
  • Preorder when available
  • Keep checking back—we may restock returned items!

Can I combine returns if I generated more than 1 return request?

• Please DON'T! : It's super important that each item is returned using its corresponding shipping label and packing slip:
  • If you have generated 2 or more return labels. the items must be packed separately, even if the items are from the same order.
  • Our system is automated, and it will look for the notification of the scanned shipping label to approve and process the request.

What Size Should I Get?

• • Use the Size Guide on each product page.
  • Compare measurements with a similar item you own.
  • Read reviews—they're super detailed and helpful!

Still unsure? Email info@paragonfitwear.com with your usual size + measurements—we’ll give personalized advice.

What If You're Out of My Size?

• • If restocks are planned, you'll see a Waitlist button.
  • If not, we may still get returns—so check back!
  • The Cristina Collection was limited edition and won't restock.

Need help finding something similar? Reach out—we got you 💕

It’s our way of saying thank you for joining the Paragon Fam 💕

How do I qualify for cashback?

To qualify:

• • You had to opt in via the cashback pop-up at our website
  • Your order must include full-priced items only.
  • No discount codes can be used (applying a code removes the cashback offer).
  • Sale items are excluded.
  • Only for US orders (domestic shipping only)
  • No minimum purchase amount required
  • Only available for first-time customers

When you head to checkout, you’ll see a note confirming if your order qualifies for cashback before completing your purchase.

How do I redeem my cashback?

After your qualifying purchase, you’ll receive an email from paragonfitwear@getfondue.com titled “It’s your Cashback Reward! 🥳”.

From that email:

1. Click the link to open your Cashback Reward.
2. Choose your preferred reward option:
   • 20% back in cash (via PayPal or bank transfer), or
   • 25% back in Paragon store credit (gift card)
3. Follow the steps to confirm your selection — your reward will become available once your order passes the return window (within 50 days).

Where can I find my cashback email?

Your cashback email will be sent automatically after your qualifying purchase to the email used to place the order (right after your order confirmation email is sent)

If you can’t find it:

• • Check your spam or promotions folders.
  • Search for emails from paragonfitwear@getfondue.com.

If it’s still missing, please reach out to info@paragonfitwear.com with your order number so we can resend it.

Where can I find my gift card for the cashback?

Once you select “Bonus Store Credit” as your cashback option, you’ll receive an email from paragonfitwear@getfondue.com with all your gift card details.

If you don’t see it, check your spam or promotions folder.

Still can’t find it? Contact info@paragonfitwear.com with your cashback details, and we’ll help locate it.

How long does it take to receive my cashback?

Once you confirm your cashback selection:

• • Store credit (gift card) is typically available after your order’s 50-day return window closes.
  • Cash (PayPal or bank transfer) is available after the same holding period and processed shortly after confirmation.

You’ll receive an email notification as soon as your reward is ready to use.

How do I use my cashback store credit?

You can use your Paragon gift card just like any other store credit:

• • Add your items to the cart.
  • At checkout, enter the gift card code in the “Gift card or discount code” field.
  • Be sure to use the same email address you used for your first purchase.

You’ll receive an email notification as soon as your reward is ready to use.

What if I used a discount code or shopped a sale item?

The cashback offer can’t be combined with other discounts or sale items.

If you use a discount code at checkout, it automatically replaces the cashback offer — you’ll get the discount applied immediately, but you’ll no longer qualify for cashback.

I didn’t receive 20%-25% off my first order — why?

The cashback offer isn’t an instant discount at checkout —> it’s a reward sent after your purchase.

You’ll receive a cashback email after your order ships to redeem your reward.

How long is my cashback link valid?

Your cashback email doesn’t expire right away, but we recommend redeeming it within 30 days to avoid delays. If your link no longer works, contact info@paragonfitwear.com and they’ll help restore it.

Still need help?

If you have questions about eligibility or redeeming your cashback, you can:

• • Contact our team at info@paragonfitwear.com